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When hiring and/or paying a Homewood student you should first contact Student Employment Services with any questions and/or problems. However, if you need to contact HR Shared Services or Payroll Shared Services directly, the following is a brief overview of which department to contact when:
Payroll Shared Services
- Questions related to time entry (Nightingale, Kronos, CATS) which includes leave balances and PTO payouts
- Overpayments created as a result of retro processing of an ISR or a data entry error during the
initiation or processing of the ISR: Payroll is the first contact and they will coordinate
with HR Shared Services
- Retro payments before go live
- Off cycle checks
- Forms processing (I9s, tax forms, direct deposits); except I9s for Non Resident Aliens
- Correction to funding sources for the following wage types: Overpayment Advances (3041),
Overpayment Repayment (616P & 616B), EB15 Cost Transfers (3LUx) and Legacy Retro (3LHx)
- Requests for new wage types or updates to existing wage types excluding parking deductions.
HR Shared Services
- ISRs and related questions/corrections
- Miscellaneous deductions and related questions/corrections
- Vacation and retiree payouts for JHU staff
- Corrections to funding sources for supplements pays except Overpayment Advances (3041),
Overpayment Repayment (616P & 616B), EB15 Cost Transfers (3LUx) and Legacy Retro (3LHx)
- Reduction in Pay for JHU semi monthly staff who miss 5 days or less (no ISR submitted)
- Parking wage type updates and/or the addition of new parking wage types.
Adapted From the Following Email Broadcast
Email Subject: Who do I call? HR Shared Services or Payroll Shared Services
Email To: hrsharedservices-info@listproc.jhu.edu
Email Date: 1/30/2008
Email Created By: Cynthia Addison, HRSS
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